Job Vacancy Telecommunication Specialist – Sheriff’s Department Bexar County

Job title: Telecommunication Specialist – Sheriff’s Department

Company: Bexar County

Job description: Summary

Under supervision, is responsible for answering emergency and non-emergency calls, dispatching proper personnel to emergency and non-emergency incidents; operating electronic surveillance equipment; monitoring and testing emergency alarm systems; researching criminal information; maintaining activity logs on personnel computer; completes various clerical tasks; and performs related duties as required.

Duties and Responsibilities

  • Answers emergency and non-emergency calls from the public and court house staff; routes calls to other public safety agency dispatchers as needed
  • Monitors surveillance equipment and emergency alarms such as two-way radios, television (TV) camera screens, fire alarms, and duress alarms
  • Dispatches appropriate personnel in response to emergency and non-emergency issues
  • Controls Justice Center, Court House, and Paul Elizondo Tower (PET) security doors to allow authorized delivery, vendor, inmate and law enforcement officer access
  • Performs scheduled and unscheduled tests of alarm equipment and records results
  • Maintains activity logs for two-way radio transmissions, officer location, prisoner movement, transport van time and mileage, deliveries, recorded surveillance and Court House, Justice Center, and PET keys
  • Documents incoming calls subjects and resolution in computer database
  • Researches Texas Criminal Information Center (TCIC) and National Criminal Information Center (NCIC) computer systems to verify information on individuals, such as driver license checks, existence of protective orders, missing persons, stolen/recovered vehicle, warrants, vehicle registration, and criminal history
  • Evaluates information received and utilizes protocols provided through the computer-aided dispatch system to determine appropriate action or actions to be taken
  • Performs general clerical functions such as answering telephones and sorting mail
  • Deals with sensitive information in a discreet and professional manner by maintaining confidentiality
  • Performs related duties as required

Minimum Qualifications

  • Graduation from High School or a General Education Development (GED) certificate, and three (3) years relevant experience dealing with the public; or an equivalent combination of education and experience
  • Knowledge of security practices and procedures; and knowledge of security equipment and monitoring techniques
  • Skill in communicating verbally by telephone and radio; and skill in monitoring multiple surveillance screens simultaneously
  • Ability recognize and detect potential weapons and contraband; ability to adjust to rapidly fluctuating situations; ability to operate personal computer, two-way radio, handless telephone receiver, closed circuit TV, Simplex Fire Alarm System and basic office equipment; and ability to establish and maintain effective working relationship with vendors, service providers, co-workers, other County employees and the general public
  • Must obtain valid TCIC/NCIC Certification within one (1) year of employment
  • Must secure and maintain a favorable background investigation from the Bexar County Sheriff’s Office
  • Must secure and maintain a pre-employment physical and drug screen
  • Must successfully complete the TCOLE required Basic Telecommunicator Course with in one (1) year of hire
  • Make rapid, accurate decisions which affect the outcome of other public safety services
  • Must continually demonstrate a high level of mental stability and professionalism
  • Must possess the ability to multitask
  • May be required to work more than 40 hours during the work week
  • May work weekends, holidays, and perform shift work

Working Environment and Physical Demands:

  • Working conditions are primarily inside and constantly exposed to the general public and occasionally exposed to potentially hostile people
  • Physical requirements include lifting/carrying of 10-15 lbs. occasionally; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate computer keyboard, two-way radio, handless telephone receiver, closed circuit TV, Simplex Fire Alarm System and basic office equipment. Subject to handling, walking, sitting, standing and reaching to perform the essential functions
  • Individuals must be free from physical impairments that with or without reasonable accommodation would interrupt continuous performance of a shift lasting from a minimum of eight hours

Supplemental Information

Workstations with internet access are available, if needed, to view job postings and apply online at 211 S Flores, San Antonio, TX 78204, 8am – 5pm, Monday through Friday. Phone: 210-335-2545.


Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity.
We are committed to providing equal opportunity for protected veterans and individuals with disabilities.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For more detailed information, please click on the following link to view Benefits offered by Bexar County:

NOTE: Part-Time and Temporary positions are not eligible for Bexar County Benefits.

Expected salary: $2827 per month

Location: Bexar County, TX

Job date: Sun, 03 Jul 2022 03:26:32 GMT

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