Job title: Senior Information Technology (IT) Associate
Company: Massachusetts Institute of Technology
Job description: Working at MIT offers opportunities, an environment, a culture – and benefits – that just aren’t found together anywhere else. We value diversity and strongly encourage applications from individuals from all identities and backgrounds, like yours. If you’re motivated, want to be part of a unique, multicultural, collaborative, and inclusive community, and help shape the future – then take a look at this opportunity.
Information on MIT’s COVID-19 vaccination requirement can be found at the bottom of this posting.
SENIOR INFORMATION TECHNOLOGY (IT) ASSOCIATE, Abdul Latif Jameel Poverty Action Lab (J-PAL)-Finance and Operations Team, to perform a broad range of activities and special projects in support of the daily operations of the IT team. Responsibilities include resolving routine IT hardware, software, network, and/or security issues on a day-to-day basis; installing and updating hardware/software and network systems; managing IT assets (including computers and printers), by vetting, ordering, tagging, recording, and maintaining assets for office and individual staff; maintaining and troubleshooting networks, applications, and programs; creating accounts and configuring software/hardware as part of the onboarding and offboarding processes; providing advanced troubleshooting support for web browsers, word processing software, and other applications; managing the overall ticket system; building solutions in the knowledge base for staff to self-service; managing day-to-day G-suite administration for J-PAL staff; providing support for databases and performing data back-ups; assisting with Salesforce and Foundation Connect/Salesforce tasks; and handling other projects when needed.
REQUIRED: high school diploma or its equivalent; at least five years’ information technology experience; working knowledge of common software applications and processes; proven record of providing excellent customer service; comfort with Salesforce’s and G-suite administration, desktop/laptop set up, and Zoom; Mac troubleshooting and support experience; and good written and verbal communication skills. Must be able to build relationships and work within a team; communicate clearly to a broad range of stakeholders; anticipate, plan, prioritize, and meet tight deadlines; efficiently organize and manage a high volume of work; and self-manage a time-sensitive workflow while maintaining high-quality output and absolute accuracy with details. PREFERRED: webinar experience. Job #21043-7
Location: Cambridge, MA
Job date: Sun, 03 Apr 2022 07:35:30 GMT
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