Job Vacancy Loan Servicing Specialist III-Business Banking Client Service JPMorgan Chase



Job title: Loan Servicing Specialist III-Business Banking Client Service

Company: JPMorgan Chase

Job description: Job Description:

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.

Wholesale Loan Services (WLS) services several lines of businesses within JPMorgan Chase, including Business Banking, Middle Market Banking, Wealth Management and Equipment Finance. The group consists of approximately 2,000 employees and is responsible for over $500 billion in loans outstanding.

As a Client Service Representative, your responsibilities would include:

  • Handle incoming calls from internal clients.
  • Provide high quality, professional service with emphasis on one call resolution.
  • Provide clear and concise responses to clients via e-mail.
  • Analyze and interpret transactions, statements, and loan documents in order to provide inquiry resolution to our clients.
  • Maintain a high level of knowledge of our services and be able to clearly and accurately explain all aspects of them.
  • Ability to work in fast paced constantly evolving environment.
  • Accept and process Advances and Payments by email.
  • Thoroughly research accounts, documentation and complete servicing forms needed to fulfill clients request.
  • Demonstrate exemplary team working skills by maintaining a professional, positive and supportive attitude.
  • Ability to multitask between calls and emails
  • Perform additional duties as assigned by Manager or Team Lead

Qualifications:

  • At least 2 – 3 years contact center experience
  • Loan servicing experience a plus
  • Excellent customer service skills with a clear and positive telephone manner
  • Ability to work from 10:30 am – 7:00 pm
  • High School Diploma or equivalent required
  • Must have strong written and verbal skills
  • Proficient in Microsoft Office suite
  • Ability to work independently and as part of a team
  • Effective listening and analytical skills
  • Good time management skills
  • Self-driven, eager to learn
  • Strong problem solving and troubleshooting skills
  • Ability to use multiple applications, browsers, and instant messenger simultaneously

About Us: JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

About the Team:

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Expected salary:

Location: Chicago, IL

Job date: Sun, 19 Jun 2022 01:57:11 GMT

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