Job title: Information Technology Specialist III (Generalist), Grade N26
Company: Montgomery County Maryland
Job description: Job Title Information Technology Specialist III (Generalist), Grade N26
Location Wheaton, MD, US
Organization Name Department of Permitting Services
Medical Exam Core Exam with Drug & Alcohol Screen
Background Investigation No
Financial Disclosure Yes
CLOSING DATE: Open until filled
The (DPS) seeks a highly knowledgeable and skilled Information Technology Generalist ( ).
Experience and Skills You Have
Advanced knowledge of principles, industry best practices, and procedures
Completes complex assignments
Integrates complex elements from other specialties into work assignments
Demonstrates a strong commitment to inclusionary practices which support diversity throughout the organization
Establishes a shared vision and takes responsibility for the achievement of team goals
Provides appropriate direction for implementation of plans
Presents ideas, concepts, and instructions in a clear manner
Uses persuasion and negotiation to build consensus and cooperation
Ensures safe practices and environmental consciousness are exhibited in decisions
Develops new techniques, concepts, theories, programs, or solutions and applies them to complex strategic operating issues
Works independently on complex work assignments
Reviews progress, evaluates results, and updates management as appropriate
About this position
The Information Technology Generalist is responsible for
- implementing and/or managing complex systems and solutions via integration of a broad spectrum of individual hardware and software technologies, with an emphasis on cloud technologies
- performing administrative and technical procedures on information systems
- maintaining documentation
- covering multiple functional areas (systems design, systems and network administration, programmer/analyst, information technology support
- consulting on information for technology matters
What you will be doing
- Provide hardware and software support for desktop computers running Microsoft and Apple operating systems for all department personnel
- Manage and administer Windows Active Directory (AD) environment, Windows Operating Systems, Microsoft Office Suite, and all other required software via a Windows environment
- Manage periodic and timely deployment of patches and software updates to end-user desktops via Active Directory
- Administer Microsoft O365 in a cloud environment
- Administer user accounts, groups, quotas, and policies
- Provide oversight and assist as needed for the configuration, maintenance, and security of network devices, server hardware, operating systems, and associated services
- Manage the development of plans, schedules, and requirements for the deployment and lifecycle of systems
- Conduct regular reviews of security levels delivered against policy goals
- Interface with County internal departments and external vendors to resolve service-related issues
- Configure, install, upgrade and support Windows Operating Systems and application software on department servers
- Analyze storage and memory requirements for hardware to plan procurements, configurations, and deployment
- Work with County 311 ticketing system for all incoming work orders and triage issues with the appropriate IT and/external resources
- Evaluate user requests for problems with hardware and software
- Coordinate with all DPS and County teams regarding computer equipment, personnel moves and other computer issues, as needed
- Maintain and update the department data center inventory
- Support Helpdesk phones and immediate computer problems using web teleconference tools, phone, and in-person in a timely manner
- Assist managing workgroup print servers and evening data backups
- Participate in “off hours/weekend” rotating support schedule
- Assist with the managing, programming, and troubleshooting of all mobile devices issued by DPS.
Details on the Knowledge, Skills, and Abilities
General knowledge of engineering and architectural drawings and plans
General knowledge of database programming languages such as SQL, R or Python
Demonstrated aptitude to create custom reports from business requirements, using Crystal Reports and / or SSRS
Thorough knowledge of addressing best practices and planning, zoning, and inspections processes and workflows
General knowledge of ESRI technical support information and documents
Comprehensive knowledge of policies, practices, procedures, and current trends of Geographic Information Systems
General knowledge of ArcGIS 10.X and related extensions, and add-ons, ArcGIS online, REST Services, and relational databases and data cataloging
Comprehensive knowledge of Tyler Energov modules, technical support information, and documents
Ability to apply the principles and practices of project management
Ability to conduct themselves in a professional manner regardless of situation
Ability to effectively communicate with staff and customers in both oral and written form, both in group and one on one settings
Ability to work on multiple projects simultaneously
Ability to establish and maintain effective working relationships with associates, supervisors, elected officials, consultants, engineers, surveyors, architects, representatives of other agencies and the public
Ability to work offsite and on nights and weekends
Ability working with other IT staff and backing up when necessary
Additional Employment Information
Effective August 30, 2021 all new hires will be required to provide proof that they are fully vaccinated against the COVID-19 virus prior to their first date of employment. Individuals who are unable to be vaccinated should contact to discuss possible accommodations.
OHR reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position/IRC.
Montgomery County Government is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Human Resources via email to . Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.
Montgomery County Government also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, please refer to the Careers webpage on .
All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills and abilities required to minimally perform the job. The applicant’s responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on Eligible List as a “Lateral Transfer” candidate and may be considered for interview.
If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.
Montgomery County Ethics Law: Except as provided by law or regulation, the County’s “Public Employees” (which does not include employees of the Sheriff’s office) are subject to the County’s ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at . Additional information about outside employment can be obtained from the website.
Experience: Three (3) years of professional experience in the information technology field in such areas as programming, systems analysis, and data/telecommunications, depending on the duties of the position.
Education: Bachelor’s degree in computer science or a related field from an accredited college or university.
Equivalency: An equivalent combination of education and experience may be substituted.
Physical Ability: Ability to lift boxes containing computer support items and equipment such as printers, computers, modems, and monitors weighing up to 50 pounds.
There are no preferred criteria. All applicants will be reviewed by OHR for minimum qualifications. Applicants who meet minimum qualifications will be rated “Qualified,” placed on the Eligible List, and may be considered for interview. Selection for interviews will be given to applicants with experience in the areas of: * Experience performing advanced System Administrator duties as assigned, in support of the County’s EnerGov permitting, code enforcement, and inspections cloud application.
- Experience interfacing with departments/organizations/teams and external vendors to resolve application service-related issues.
- Knowledge and experience with cloud technologies broadly (emphasis on Microsoft cloud technologies and Tyler Technologies’ EnerGov platform).
- Experience creating custom reports using SQL Server Reporting Services (SSRS) and/or Crystal Reports or similar software.
Minimum Salary 72061
Maximum Salary 118509
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Location: Wheaton, MD
Job date: Sat, 04 Jun 2022 05:48:03 GMT
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