Job Vacancy Director,HR Delivery Center SC Johnson

Job title: Director,HR Delivery Center

Company: SC Johnson

Job description: The Director, North America HR Delivery Center (HRDC) will manage HR operations of a regional MyHR Delivery Center site throughout North America (US, PR & Canada). This includes managing team leads, support staff, and the overall service delivery as it pertains to the HR service components. The Director will be responsible for interacting with the Global HR Operations team and HR at large, to develop and manage SLAs and metrics used to determine operational excellence.

Essential Duties and Responsibilities:

  • Provide leadership of the Employee Service Center, including:
  • Overall service delivery, workflow, issue escalations, staffing and scheduling
  • Strategic direction and execution of regional Payroll
  • Execution of regional Talent Acquisition
  • Execution of regional Total Rewards delivery
  • Execution of regional Data Management
  • Oversees selection, interview, and hiring process for team members
  • Participates in strategic planning for Global HR Operations
  • Supports change programs and initiatives; Drives adherence to processes and policies
  • Supports colleague engagement and cultural programs to improve team performance
  • Mentors and provides leadership development to direct and indirect reports


  • Partner with HRBPs on execution of HR operations in each plant and office within region
  • Understands the HR Service Delivery Model and associated Operating Level Agreements and manages effectively to the agreed upon levels of service
  • Resolves HR process and policy inquiries requiring higher level knowledge and authority
  • Effectively integrates new support requirements into the HR Delivery Centers as they are introduced by HR special projects and engagements
  • Leads continuous processes improvement initiatives
  • Understands and drives compliance within HR, including corporate policies and procedures
  • Drives successful execution of HR Programs and processes, managing multiple priorities through strong project management, systems knowledge and effective communications


  • Serves as a liaison between the HR Operations organization, Centers of Expertise, HRBPs and SCJ employees
  • Responsible for providing regular communication to Global HR Operations on common tools, processes and metrics to be developed and executed throughout the HR Operations network
  • Interacts with other Regional HRDC leaders to maintain consistency with global standards
  • Communicates frequently and effectively with team members, other HR Delivery Center teams, HR leaders, HR stakeholders, and clients

Required Skills / Experience / Competencies:

  • Bachelor’s degree
  • 10+ years of experience in HR Shared Services and/or Call Center Operations, experience in a COE would also be desirable (not essential)
  • Strong understanding of North American HR Operations and HR Service Center management
  • Strong knowledge of at least two of HR data admin, payroll, talent, and compensation administration preferred
  • Skilled in managing multiple resources at different levels
  • Ability to work effectively in a fast-paced environment, handle multiple projects, and daily planned and unplanned operational activities
  • Working knowledge of regional employment laws and regulationsÂ
  • Positive-minded, collaborative interpersonal skills and leadership qualities necessary to build and motivate a cohesive and focused team
  • Uncompromising commitment to stakeholder and colleague satisfaction
  • Ability to provide clear direction quickly and on-demandÂ
  • Excellent written and verbal communication abilities; formal presentation and facilitation skills
  • Strong knowledge of customer service software applications (i.e., ServiceNow case management)
  • HR Information Systems experience, Workday a distinct advantage
  • Can be trusted to maintain confidential information
  • Proficient in Microsoft Office software

Preferred Skills / Experience / Competencies:

  • HR Business Partnering exposure in a large multinational/matrix organization
  • International and/or multi-market / cluster HR leadership
  • Knowledgeable in current and future policies, trends, technology and information impacting the business and organization; knows how the business and competition works.
  • Change Management – Ability to develop and drive an agenda of sustainable changes to the organization.


Better Together

At SC Johnson, we strive to create a positive, inclusive and unique workplace. We strongly believe SCJ people are able to achieve their best when they can collaborate and work together in person.

Equal Opportunity Employer

The policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race, color, religion, gender, marital status, sexual orientation, national origin, ancestry, age, gender identity, gender expression, disability, citizenship, pregnancy, veteran status, membership in any active or reserve component of the U.S. or state military forces, genetic history or information or any other category protected by law.

Accommodation Requests

If you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at 262-260-3343 or email your request to . All qualified applicants are encouraged to apply. Download the  for more information.

Expected salary:

Location: Racine, WI

Job date: Wed, 15 Jun 2022 23:04:15 GMT

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