Job title: Director of Medical Operations, Veterinary Startup
Company: Redesign Health
Job description: Parker & Ace is a new kind of veterinary clinic that combines the warmth and familiarity of a local veterinarian with modern technology and design as an extension of the patient/doctor relationship, not a replacement. We will offer a membership model with concierge primary care through an in-clinic, virtual, or hybrid experience. Members will have access to quality veterinarians wherever and whenever care is needed. We will use telehealth to triage patients to ensure that we are maximizing the impact of our veterinarians and minimizing any unnecessary visits. Parker & Ace will be merging the best of human healthcare with a seamless consumer experience to offer customized, quality care that our furry companions deserve.
As our Director of Medical Operations, you will help us build an entirely new kind of telemedicine veterinary clinic that re-envisions how veterinary clinics operate, care and treat for patients, and value veterinary professionals.
In this role, you will define our practice offerings and operational structure, influence the design of our clinic and mobile / telehealth offerings, hire and develop an incredible team and build an incredible culture. You will report to and work closely with our CEO, Head of Product and Chief of Staff.
What you’ll do:
- Oversee the design and implementation of our PIMS software, which entails:
- Identifying the products and services we will offer at the practice
- Determining our pricing strategy for all products and services offered
- Pairing specific exams and treatments with corresponding products/services
- Creating more automated workflows in our PIMS to improve operational efficiency
- Build Standard Operating Procedures (SOPs) that detail our most common workflows in the practice to ensure consistency and best practices
- Collaborate with our design architects and internal stakeholders to ensure our clinic layout creates a welcoming environment for our pet parents and pets
- Ensure the clinic layout is designed to create an efficient workplace for our clinical team
- Develop a practice team schedule that adapts as we launch and scale clinic headcount and patient volume
- Help us find great practice team members by:
- Creating job descriptions and outlining key responsibilities
- Determining fair compensation and benefits that will attract the right talent
- Creating a timeline of when we need to begin recruiting specific roles
- Building a training program to familiarize new team members with our PIMS and clinical operations playbook
- Collaborate with our CEO to determine ways to build a strong company-wide culture that values all employees and results in best-in-class retention
- Create clinical Team Recruiting Materials:
- Clear overview of Parker & Ace mission
- Determine attractive compensation and benefits for clinical team
- Identify ways to build a strong clinical culture
- Create and implement the following:
- Clinical Products/Services & Pricing
- Medical Handbook
- Clinical SOAPs
- Telemedicine Protocols
- Clinical Team Training Materials
What you’ll need:
- 8+ years of experience working in a four-wall veterinary clinic
- 3+ years of experience developing and operationalizing processes across multiple, distributed teams (10+ people)
- Background as a Veterinarian (DVM or equivalent)
- Experience implementing and scaling a PIMS in a veterinary setting
- Demonstrated success hiring, training, and developing veterinary talent
- Expertise in organizations that create strong service experiences
- Attracts Top Talent
- Optimize Work Processes
- Plans and Aligns
- Skilled at practice information management software (PIMS) implementation
- Demonstrated success hiring, training, and developing veterinary talent
- Strong mentoring skillset
You will work out of one of the following locations:
- In-office: New York, NY
- Remote: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Apply for this Job
First Name *
Last Name *
Drop files here
LinkedIn Profile URL *
How did you hear about this job? *
Will you now or in the future require sponsorship to work in the United States for our company? *
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Stealth Ventures at Redesign Health’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Are you Hispanic/Latino?
Please identify your race
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A “disabled veteran” is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
OMB Control Number 1250-0005
Voluntary Self-Identification of Disability Why are you being asked to complete this form?
We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.
Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at . How do you know if you have a disability?
You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.
Disabilities include, but are not limited to:
- Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
- Blind or low vision
- Cardiovascular or heart disease
- Celiac disease
- Cerebral palsy
- Deaf or hard of hearing
- Depression or anxiety
- Gastrointestinal disorders, for example, Crohn’s Disease, or irritable bowel syndrome
- Intellectual disability
- Missing limbs or partially missing limbs
- Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
- Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression
1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at .
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
Location: New York City, NY
Job date: Wed, 29 Jun 2022 04:29:45 GMT
Apply for the job now!