Job Vacancy Director of Advising – College of Education, Health, and Human Sciences’ (CEHHS) University of Tennessee

Job title: Director of Advising – College of Education, Health, and Human Sciences’ (CEHHS)

Company: University of Tennessee

Job description: Director of Advising – College of Education, Health, and Human Sciences

Regular, Full-time, Market Range 15

About the CEHHS Office of Advising and Student Services

The University of Tennessee (UT) recognizes academic advising as a critical component of students’ educational experiences and academic success, contributing to the university’s persistence and retention efforts. Academic advising serves to develop and enrich students’ educational plans in ways that are consistent with their personal values, goals, and career plans. The CEHHS Office of Advising and Student Services is the college’s academic unit focused on undergraduate academic advising and student support initiatives – serving more than 3,000 of the university’s 25,000 undergraduates. The office partners with faculty and the campus community to facilitate the holistic development of self-directed, life-long learners.

About the Position

The CEHHS Director of Advising directs the activities and operations of the CEHHS Office of Advising and Student Services. This position oversees the hiring, training, and supervision of student services staff, serves as an academic advising resource for faculty and advisors, and works closely with the college’s administration in regards to strategic planning and undergraduate academic student success initiatives.

Management and Operations:

  • Oversee the hiring, supervision, and professional development of the 17 staff members which includes two Associate Directors, two Assistant Directors, one Coordinator, eight Academic Advisor I/IIs, three administrative support specialists, and one Graduate Teaching Assistant.
  • Manage and approve the unit’s budget and participate in the College’s planning and budget process.
  • Utilize data to develop sustainable advising/retention initiatives including orientation and end-of-term “file” review.
  • Oversees the office’s assessment plan and advisor caseload management.

College and Campus Responsibilities:

  • Serve as a member of the Dean’s leadership team and the college’s Administrative Council.
  • Serve as a resource for department heads, associate heads, and faculty for issues concerning student success and progress towards graduation.
  • Give final College approval on all curricular petitions, substitutions, DARS reviews from the registrar’s office, uTrack resets, and semester overload requests.
  • Coordinate the CEHHS college-level scholarship committee and the college-level scholarship distribution process (including urgent financial need requests).
  • Serve as primary point-of-contact for the college’s spring UG commencement ceremony and associated planning.
  • Work with college’s Communication and Marketing team to plan and staff the College Connect event for incoming first-year CEHHS students.
  • Represent CEHHS at various university committees (e.g., Academic Advising Leadership Group, Undergraduate Council, etc.).

Direct Student Support and Advisor Professional Development:

  • Advise students in distress, those with concerns/complaints about their advising experience, or those with academic issues such as academic dishonesty charges or significant graduation problems.
  • Serve as the default advisor for all entering and readmitted students until they are assigned to a permanent advisor.
  • Set on-boarding plan for new staff which addresses conceptual, informational, and relational framework for advising.
  • Conduct first year and transfer orientation advising, as needed. Present at the family and guest orientation sessions (e.g., Summer Welcome.)
  • Assists with recruitment events and the college advisory boards.


Minimum Requirements

Applicants must:

  • Have a Master’s degree in Student Services or related field and must have at least 6 years of experience in the field of academic advising with at least 2 years of administrative/leadership experience in an academic advising unit.
  • Have experience in strategic planning, the supervision of full-time staff members, and in the implementation of professional development and development of retention and student success initiatives.
  • Demonstrate an understanding and commitment to the College’s strategic goals, especially for Undergraduate Education and Diversity and Inclusion, and demonstrate the ability to create an office environment where staff and students feel valued and respected.
  • Have strong leadership skills that exemplify collaboration, communication, action, and advocacy.
  • Have strong interpersonal, oral, and written communication skills as well as an ability to handle and organize simultaneous projects.
  • Have the ability to interpret data to make staffing and programming decisions.
  • Demonstrated ability to effectively manage a staff and budget.
  • Demonstrated knowledge of academic advising and student learning / development theories applied to practice
  • Have knowledge of university policy, procedure, and curricular information.
  • Have knowledge/proficiency of Microsoft Office suite and Banner (Student Information System).
  • Have an ability to relate effectively to diverse populations as the position engages with administrators, students, faculty, support staff, alumni, and parents.

Preferred Qualifications

  • Assessment experience measuring advisor and student learning outcomes and student satisfaction.
  • Participation in NACADA and/or other highly related professional organizations.
  • Knowledge of advising technology and its application.

Application Process: For full consideration, applications must include a resume, cover letter, and contact information for four professional references and must be submitted through Taleo.

Expected salary:

Location: Knoxville, TN

Job date: Thu, 14 Jul 2022 23:57:43 GMT

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