Job Vacancy Customer Service Representative III Eastridge Workforce Solutions



Job title: Customer Service Representative III

Company: Eastridge Workforce Solutions

Job description: Eastridge Workforce Solutions is seeking a Customer Service Representative III for our client, a global leader in IoT/Embedded Computing Technology located in San Diego, CA. The company is known for being a multinational company that designs and manufactures embedded computer modules, boards, and systems. This position offers a Monday – Friday schedule from 7: 00 am to 4: 30 pm and $28/hr as compensation.

Requirements:

  • Associates degree or equivalent in a business-related discipline ( sales, business administration, production planning, etc.)

2- 4 plus years experience as a Customer Service Administrator for post-sales repair. Good understanding of warranty and non-warranty work

Background with computers/ computer service a plus

ERP experience required. SAP preferred

Experience in managing service contracts

Experience with Windows PC’s and common business software – Excel, Word, Outlook, PowerPoint. Statistical analysis, report preparation is a plus.

Excellent oral, written, and communication skills.

Detail-oriented and the ability to multi-task.

Effectively interact with all levels of internal & external contacts.

Strong organizational skills, able to manage priorities and workflow.

Versatility, flexibility, and a willingness to work with changing priorities with enthusiasm.

Project management skills.

Ability to lift up to 20lbs.

Responsibilities:

Communicate with customers via phone or e-mail to resolve problems according to department processes. Process requests for after-sales support within 8 business hours.

Must be able to process and maintain documents efficiently and accurately. Applies customer service techniques to solve problems for demanding customers.

Provide customers with repair status and reporting. Follow-up on Service Contract renewals

Work with external suppliers as needed for vendor repairs

Be able to communicate effectively in both written and verbal correspondence with customers concerning returns.

Ensure all departmental and company-wide processes and procedures are followed in accordance with our ISO documentation.

Provide administrative support for repair technicians.

Maintain RMA records in ERP system (and in hard copy as required). Maintain files to allow ready retrieval of information pertinent to the RMA.

Interact with other departments to ensure delivery or help to resolve issues where RMAs are involved.

Process defective material per the OTV (Out to Vendor) guidelines.

Submit repair estimates and request payment for non-warranty repairs. Follow up with customers weekly until PO / disposition is received.

Understand & use ERP system for order maintenance, problem-solving, and information extraction as needed.

Work in a team environment and promote customer relations.

Provide regular status reports per customer requests. Participate in QBR or other customer reviews, anduse ERP data & reporting to summarize business health.

Acts as a resource for other Customer Service Admins; provides guidance on policy, procedure, and problem-solving.

Other duties may be assigned.

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When you work with Eastridge Workforce Solutions, you will work with a local team of recruiters that has extensive experience in a wide variety of roles. Let us find your next administrative challenge.

In order to apply please send your resume to [email protected] with the name of the position you would like to apply for.

Benefits: Click here to learn more about benefits available to Eastridge s temporary employees. From time to time Eastridge s clients may offer additional benefits to Eastridge employees while on assignment. Information about those benefits will be communicated when applicable.

Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.

We value diverse experiences, including prior contact with the criminal legal system, and applicants with criminal histories are encouraged to apply. Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring, the San Francisco Fair Chance Ordinance, and the Philadelphia Fair Criminal Record Screening Standards Ordinance (a copy of the notice of rights under the Philadelphia Ordinance is available by clicking on this link).

#ADMSD #LI-DD

Expected salary:

Location: San Diego, CA

Job date: Wed, 13 Jul 2022 22:02:59 GMT

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